Jira Service Management Event 4/28/2026

Take control of Asset Management.

Join Atlassian and Valiantys for an engaging event at Topgolf, pairing practical insight with a standout venue. This gathering features a one-hour open panel discussion focused on real customer experiences with Atlassian Jira Service Management. Attendees will hear directly from customers in a setting built for conversation. From service strategy to the driving range, we’ll tee off and continue the discussion.

Expect clear takeaways, candid perspectives, delicious food & drinks, and time to connect with peers facing similar service management challenges.

April 28th, 2026

5:30 PM - 9:00 PM

6400 Clipper Way, Oxon Hill, Maryland 20745

Taking assets to the next level with JSM

The panel will dive into customer experiences with JSM, from the buyer’s journey through implementation and beyond. Panelists will share lessons learned, common decision points, and next steps agencies and organizations should plan for after adoption. A core theme is the intersection of commercial applications and public-sector, compliance-driven environments, with a practical discussion of security, governance, and regulatory requirements. The conversation will highlight Atlassian’s flexibility in secure environments and how Atlassian, Valiantys, and Valiantys Federal support both commercial and public sector use cases. The goal is to help commercial customers make informed decisions and confidently start their own JSM buyer’s journey.

Meet the Speakers:

Sue Oliver

IS Senior Manager at L. L. Bean

Sue Oliver is an IS Senior Manager at L.L.Bean, where she leads the Enterprise Service & Productivity team within Information Services. Based in Freeport, Maine, Sue is responsible for enterprise service and productivity platforms, infrastructure project management, and service management capabilities that support large‑scale, cross‑functional teams. Sue brings deep experience leading enterprise modernization and transformation initiatives, including Business Transformation, Intranet Modernization, and Serviced Management Modernization. Her work focuses on improving how teams plan, collaborate, manage work, and deliver value through clear processes, strong service management practices, and well‑governed platforms. Sue will share practical insights on aligning service management with business outcomes, and enabling teams through the right combination of tools, governance, and culture.

James Hunt

Chief Technology Officer at Valiantys Federal

James Hunt is the Chief Technology Officer at Valiantys Federal and the CISO for Trust|Stack, a secure DevSecOps platform built for FedRAMP High and DoD IL5 environments. With more than twenty years of supporting U.S. Government and DoD programs, James specializes in compliant Atlassian and GitLab architectures, secure automation, and large-scale modernization efforts. He blends deep engineering experience with practical guidance for teams operating in highly regulated spaces. James holds Security+, CGRC, and multiple Atlassian certifications and is a frequent presenter at government and DevSecOps industry events.

ATLASSIAN TOOLS OFFERING UNMATCHED RESULTS

Jira helps technical and non-technical teams manage projects, track deliverables, and run programs using agile, Kanban, or waterfall workflows. With reusable templates and a modern user experience, teams can launch workspaces quickly without waiting on administrators.

Jira Service Management enables fast, accountable service delivery across IT, HR, procurement, and other functions. It is not just a help desk. It is a connected ITSM platform that brings visibility to incidents, requests, and changes.agility, scalability, and minimal maintenance.

Confluence in Atlassian Government Cloud transforms agency knowledge into an active asset. Teams can co author content and leave inline comments while still in edit mode, a feature not available in Data Center, which improves clarity and provides visibility across individuals, teams, and departments.

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